Policy on the Protection of Personal Information (Privacy Policy)
About This Privacy Policy
1. The collection, use, and provision of personal information is limited to the scope necessary to fairly conduct business in the operations listed below, hire employees, and for human resources management. Personal information will not be used outside the scope necessary to achieve the specified purpose (use for purposes other than the original intent). We will also implement measures to prevent the use of personal information for other purposes.
Operations
(1) Dispensing pharmacy operations
(2) Retail operations related to medical and health products, quasi-drugs, general medical goods, cosmetics, and daily necessities
(3) Service operations for nursing care facilities and at-home care
(4) Pharmacist education and hiring operations
(5) Clinic opening support operations
(6) Insurance agency operations
(7) Other operations related to the above
2. We comply with laws, national guidelines and other regulations related to the protection of personal information.
3. Management resources are invested according to the actual circumstances of the business in order to implement reasonable safety measures and prevent risks such as leaking, loss or damage of personal information to continually improve our personal information security system. Furthermore, we will take prompt corrective action if it is determined that there is a problem related to the protection of personal information.
4. We will respond quickly, properly and in good faith to complaints and questions concerning our privacy policy.
5. We will review our management system for the protection of personal information in timely and appropriate fashion in light of changes in the surrounding environment and promote continuous improvement.
This policy is distributed and communicated to all employees and is also available at all times to everyone via our website, pamphlets, etc.
Enacted: March 25, 2005
Last revised: June 27, 2019
NIHON CHOUZAI Co., Ltd.
Yosuke Mitsuhara, President and CEO
Inquiries Concerning Privacy Policy
Tel: 0120-075-300
E-mail: privacy@nicho.co.jp
*Please do not send advertising e-mails or business proposals via the inquiry form.
Handling of Personal Information
1. Purpose of use of personal information handled by the Company
(1) Purpose of use when obtaining personal information directly from the data subject in writing (including via the website, e-mail, etc.)
Provision of dispensing services and drug information and related services and information
Provision of products and services handled by the Company and other information considered useful for maintaining and improving health
Insurance claim work
Preparation and analysis of underlying data for the maintenance and improvement of dispensing services and operations, and the education and training of employees
Cooperation with student training
Case studies aimed at improving public health, research on data analysis, presentations at academic conferences or in academic journals, etc.
Various data analysis and research and development from the perspective of improving products and services handled by the Company and promoting sales
To provide information to families when dispensing drugs
To inquire with medical institutions or physicians issuing prescriptions when providing dispensing services and processing insurance claims
To coordinate as necessary with hospitals, clinics, pharmacies, home nursing stations, and nursing care service providers
To respond to referrals from other medical institutions in order to provide medical care to patients
To submit statements for medical treatment fees to review and payment institutions in relation to insurance claim work
For inquiries to review and payment agencies or insurers related to processing of insurance claims
To answer inquiries from review and payment institutions and insurers in relation to insurance claim work
For consultations with or notifications to insurance companies related to pharmacist liability insurance, etc.
Underwriting, renewal, maintenance, and management of various insurance contracts and payment of insurance money and benefits
Offering of information on, provision of, maintenance, and management of our various products and services and those of affiliated and partner companies
Provision and management of information on our operations and enhancement of products and services
Other operations related to the insurance business
To improve pharmacy services
To fulfill agreements with customers (including collection of payment), carry out after-sales service, and engage in proper accounting practices
To respond to customer inquiries and requests
To send gifts related to campaigns, surveys, consumer reviews, etc.
To send e-mail magazines and e-mails providing information on our services (pharmacy events, coupons, etc.)
To send e-mail and direct mail to advertise for our advertisers
To aggregate and analyze customer information attributes and other data to engage in marketing activities or product development in order to improve our development and management of new services
To provide information on products and services we or a trading partner recommend
To provide information on business talks, seminars, exhibitions, etc., we or a trading partner recommend
To make contact or send greetings in relation to our operations
To coordinate with our other services
To provide information on the proper use of pharmaceuticals
To carry out other activities of which the customer was notified in advance and for which consent was obtained
Marketing activities for the purpose of opening new clinics
To request participation in questionnaire surveys for providing better medical mall information and clinic opening support services
To aggregate and perform statistical analysis on data for the purpose of opening new clinics
To provide information on products and services we recommend
To respond to customer inquiries
To carry out analysis of usage trends and marketing activities related to our Okusuri Techo Plus service and to maintain and improve the service
To develop and improve our services
To conduct information analysis and other research (used as anonymously processed information that cannot be used to identify individuals)
To determine and pay wages and to perform year-end adjustments
To conduct personnel evaluations and determine assignments
To ensure healthy working conditions and proper management of health by workers
(2) Purpose of use of personal information obtained by means other than the above Category
To provide information on our products and services
2. Provisions regarding the sharing of personal information
a) Personal information to be shared
Basic information on the patient, including name, gender, date of birth, address, telephone number, and e-mail address
Allergy history, side-effect history, treatment history, medical history, concomitant medications, body composition, weight, preferences (drinking/smoking), driving, pregnancy, breastfeeding, lifestyle, dispensing requests, test results, information related to prescriptions (insurance number, prescription details, medical institution, hospital department), dispensing information (date of dispensing, pharmacy, name of drug, status of treatment or dosing, summary of guidance), other dispensing information, including measurements taken at the pharmacy and product purchase history
Audio recordings, video recordings from security cameras, etc.
b) Scope of joint users
NIHON CHOUZAI Co., Ltd.
Dispensing subsidiaries of the NIHON CHOUZAI Group
c) Purpose of use by joint users
As described in 1 above.
d) Name of person or company responsible for managing personal information to be shared
NIHON CHOUZAI Co., Ltd.
e) Method of acquisition
Obtained directly from the data subject in writing, by phone recording or via security camera.
(2) The Company will share the personal information of NIHON CHOUZAI Group employees within the scope below.
a) Personal information to be shared
Basic information on the employee, including name, address, telephone number, e-mail address, date of birth, gender, marital status, commuting route, educational background, employment background, qualifications, and portrait photograph
Information on employee family members, including name, address, date of birth, gender, marital status, and dependents
Human resources-related information, including employee grade, job type, department, job title, personnel evaluations, transfers, training history, commendations, and disciplinary action
Information related to salary, including base pay, allowances, social insurance premiums, group insurance premiums, company deposits, contributions to employee shareholding association, taxes and public charges, bonuses, retirement benefits (lump sum and defined contribution pension), bank account used for salary and bonuses, and individual personnel expenses
Information on benefits such as usage of employee benefits and welfare services
Information on health such as results of health examinations and stress checks
Other information on employees obtained or held for purposes of human resources or administration
Audio recordings, video recordings from security cameras, etc.
b) Scope of joint users
NIHON CHOUZAI group companies
(Includes dispensing subsidiaries of the NIHON CHOUZAI Group. Click here for details on NIHON CHOUZAI group companies.)
c) Purpose of use by joint users
As described in 1 above.
d) Name of person or company responsible for managing personal information to be shared
NIHON CHOUZAI Co., Ltd.
e) Method of acquisition
Obtained directly from the individual in writing, by phone recording or via security camera.
Disclosure Concerning Retained Personal Data
(1) Name of business operator
(2) Position/department of and contact information for personal information protection manager
Tel: +81-3-6810-0800
(3) Purpose of use of all retained personal data
(4) Contact information for complaints concerning handling of retained personal data
NIHON CHOUZAI Co., Ltd.
1-9-1 Marunouchi, Chiyoda-ku, Tokyo
Tel: 0120-075-300 (Hours: 9:00 a.m. - 6:00 p.m.*)
E-mail: privacy@nicho.co.jp
*Inquiries received on Saturdays, Sundays, national holidays, year-end/New Year’s, and Golden Week will be addressed on the next business day or later.
(5) Authorized personal information protection organization
(6) Procedures for requests for disclosure, etc. of retained personal data
a) Contact information for requests for disclosure, etc.
b) Forms to be submitted when making requests for disclosure, etc. and other procedures for requests for disclosure, etc.
Notification of purpose of use: “Request Form for Notification of Purpose of Use of Retained Personal Data”
Disclosure: “Request Form for Disclosure of Retained Personal Data”
Correction, addition or deletion of details, suspension of use, removal and suspension of provision to third parties: “Request Form for Correction, etc. or Suspension of Use of Retained Personal Data”
2. Mail the completed request form, documents from c) and postal money order for the fee from d) (only in the case of requests for notification of purpose of use or disclosure) to the above-mentioned Personal Information Service Desk.
3. After receipt of the request form, we will perform the verification described in c) below.
4. In principle, we will respond to the data subject in writing (sealed letter).
c) Method of verifying the identity of the data subject or agent requesting disclosure, etc.
If the person making the request for disclosure, etc. is an agent, we request that documents proving that they are an agent and proving their own identity are included with the request. If your domicile of origin is included in the document, please black out parts of the address other than the prefecture.
1. Documents proving agent appointment
＜If you are an agent commissioned by the individual for the purpose of requesting disclosure, etc.＞
-Authorization of agent from the individual (original)
＜If you are the statutory agent of a minor＞ A copy of one of the following:
-Family register
-Certified copy of resident register (including relationship)
-Other official document for verifying authority of statutory representation
＜If you are the legal statutory agent of an adult ward＞ A copy of one of the following:
-Certificate of registered matters concerning guardianship
-Other official document for verifying authority of statutory representation
2. Documents proving identity of agent
-Driver’s license
-Passport
-Health insurance card
-Certified copy of resident register
-Basic resident register card
d) Method of collecting fees for responding to requests for notification of purpose of use or disclosure of retained personal data
Use of Cookies
(1) Cookies
The information acquired via this website using cookies does not include any information that can identify individuals. However, we may manage and use information obtained through the use of cookies that is linked to personal information such as e-mail addresses obtained with your consent. Information that is linked to customer information is handled as personal information.
You may configure your browser to block cookies. Note, however, that some or all of the services provided on our website may not work properly with cookies disabled.
Refer to the pages below for instructions on how to block cookies.
(2) Purpose of use of cookies
・To provide each customer with services referencing registered information when they log into the services on our website requiring authentication
・To provide ads relevant to customer interests
・To protect customer privacy
・To research the number of users and traffic to our website
・To improve our services
We primarily use the tools below when utilizing cookies, and customer information obtained via cookies (does not include information that can be used to identify individuals) may be sent to the tool provider.
・Google Analytics / Google Tag Manager
Provider: Google Inc.
Information collected: Customer website usage (access logs, traffic, site usage, etc.)
When we use cookies linked to personal information, we will do so within the scope of the purpose of use to which you consented.
(3) Third-party ad delivery using cookies
If you do not wish to receive delivery of these ads, please change your settings on the respective sites.
・Google Inc. and the Google network
Yahoo! Japan Corporation
Opt-out Method (Japanese version only)
・LINE Ads Platform
Opt-out Method (Japanese version only)
・Facebook Audience Network
Preparation of anonymously processed information and provision to third parties
The items from information pertaining to individuals included in anonymously processed information and the method of provision are described below.
(1) Anonymously processed information used to provide medical information services
CD-ROM, USB or other external storage media
Server upload
(2) Anonymously processed information used to perform research such as information analysis
*1. With regard to information on individuals described in this item, we will properly alter any parts that may lead to identification of a specific individual or restoration of the original personal information.
*2. In any event, this is limited to cases in which the information is provided to a third party with which we have signed an agreement concerning medical information services and that we recognize as having taken the necessary measures with respect to proper handling of anonymously processed information.
*3. We provide this information to The University of Tokyo for joint research.
Safe management measures related to anonymously processed information
(1) Clarification of authority and responsibility of persons handling anonymously processed information, etc.
・We have clarified which employees handle anonymously processed information, etc.
(2) Supervision of subcontractors handling anonymously processed information, etc.
・We supervise subcontractors as necessary and appropriate.
(3) Measures pertaining to handling of anonymously processed information, etc.
・We educate employees that handle anonymously processed information, etc.
・We have established means to check how anonymously processed information, etc. is being handled.
・We keep track of how anonymously processed information, etc. is being handled and carry out evaluations/reviews of and improvements on safe management measures.
(4) Measures to prevent persons not duly authorized to handle anonymously processed information, etc. from handling such information
・We have implemented measures to prevent theft of devices and electronic media.
・We have implemented measures to prevent the leak of information when electronic media are carried about.
・We have established rules for the deletion of anonymously processed information, etc. and disposal of devices, electronic media, etc.
・We have implemented access control for anonymously processed information, etc.
・We identify and authenticate persons accessing anonymously processed information, etc.
・We have implemented measures to prevent unauthorized access by outside parties.
・We have implemented measures to prevent leaking of anonymously processed information, etc. in conjunction with use of information systems.
(5) Contact information for questions and complaints
NIHON CHOUZAI Co., Ltd.
1-9-1 Marunouchi, Chiyoda-ku, Tokyo
Tel: 0120-075-300 (Hours: 9:00 a.m. - 6:00 p.m.*)
E-mail: privacy@nicho.co.jp
*Inquiries received on Saturdays, Sundays, national holidays, year-end/New Year’s, and Golden Week will be addressed on the next business day or later.