Message from the President

Nihon Chouzai formulated the Long-Term Vision –– On the Road to 2030 as a roadmap for the kind of Company we want to be in 2030. Guided by this vision, we are building a solid management foundation that can overcome significant changes in the business environment and enable further strong growth. We see ICT as a key element of growth in the Dispensing Pharmacy Business and have invested in ICT for years, including the in-house development of our dispensing system, the core system supporting the dispensing business, and of Okusuri Techo Plus, our electronic medication notebook. In September 2020, we developed and started operation of Nihon Chouzai Online Pharmacy Service, our online medication guidance system.

 

As moves toward digitalization bring about changes in the business environment, and amid recent COVID-19 pandemic, we have entered a “new normal,” a period when former ways of doing things no longer apply. Digitalization in the healthcare field is progressing rapidly as well. In this context, we consider it crucial in terms of management not simply to digitalize existing operations but to harness the power of digital technology to transform the business model itself and build a more robust management foundation.

 

The healthcare field is seeing the emergence of various measures to bring about digital transformation. Discussions are underway about the widespread adoption of online medication guidance and the use of electronic prescriptions. A trial launch has started of an online insurance eligibility verification system that allows patients to use their Individual Number Cards (equivalent to tax ID cards) as health insurance cards.

 

Nihon Chouzai has formulated a digital transformation strategy (DX Strategy) that positions the Group to continue to take the lead in rapidly advancing digital transformation in the area of healthcare while also realizing the sustainable corporate growth and creating new value beyond the boundaries of healthcare.

 

Yosuke Mitsuhara 

President & CEO

Nihon Chouzai Co., Ltd.

The 5 DX Strategies in the DX Strategy

1. Providing smart healthcare
Providing smart healthcare, where anyone can receive health consultation, medication guidance, and drug delivery seamlessly online

 

2. Creating new customer experiences
Creating new customer experiences by fusing brick-and-mortar and online pharmacies

 

3. Improving customer satisfaction and maximizing treatment efficacy
Improving customer satisfaction and maximizing treatment efficacy by expanding touchpoints using Okusuri Techo Plus

 

4. Using digital technology to provide value-added information
Providing value-added information through the FINDAT drug information platform

 

5. Improving work efficiency and shifting to patient-centered work
Using digital technology to streamline operations, reducing time spent with materials, and creating time for patient-centered work

Overview of DX Strategies

We are distributing an overview of the Group’s “Digital Transformation Strategy” to stakeholders.